Foundation service terms

These terms apply to DIGIGEN Business Foundation: a website, customer management software, webchat, and an optional basic inbound AI receptionist.

1. 01Subscription and cancellation

   Your plan is month-to-month at $197/month with no long-term contract, no setup fee, and no cancellation fee. Email support@digigen.us before your next renewal to cancel. Future renewals stop, and service remains through your paid billing period unless a refund cancellation ends service earlier. Monthly fees already paid are not prorated for ordinary cancellation, except for applicable refunds, the guarantee, and rights required by law. There is no retroactive setup bill on cancellation.

2. 0230-day money-back guarantee

   Try the Business Foundation for 30 days. If it is not right for you, email support@digigen.us within 30 calendar days of your first payment to request a refund of your first $197 and cancellation of future renewals. No performance proof, minimum use, or retention call is required, and there is no later setup bill. Approved AI and phone usage already consumed is excluded from the refund. Your core website, customer management software, and webchat are ready for your review within 3 business days after successful payment and a complete onboarding brief with required details and assets. If we miss that deadline for reasons within our control, your first $197 is refundable on request even outside the 30-day window. Completing the work late does not remove your rights. Telephone and calendar provisioning and testing are separate and do not reset the core 3-business-day deadline. No double refund is owed. Month-to-month with no cancellation fee. Business days are Monday through Friday, excluding U.S. federal holidays, using Eastern time.

3. 03Revisions and edits

   Your initial design includes two rounds of revisions within the agreed scope. You also receive one small website edit per paid month, and unused edits do not roll over. New pages, substantial redesigns, and extra functionality are quoted separately before any work.

4. 04Ownership and export

   You keep ownership of the materials you supply. Websites are built with HighLevel AI Studio. Once the initial website is completed, you may request the available website source-code export. Package completeness, third-party licenses, and hosted dependencies are verified for each handoff. We do not promise one-click transfer, identical functioning elsewhere, unconditional standalone HTML, or free migration. The platform's software, CRM, chat, forms, automations, and hosting are subscription services and do not automatically transfer with code. New hosting and external integrations are arranged and quoted separately. You can request an available contact-data export before service ends.

5. 05Support, refunds, and cancellation

   For support, refund, or cancellation requests, email support@digigen.us. Our team reviews and handles these requests.

6. 06AI receptionist

   A basic inbound AI receptionist is included with your Foundation setup and ongoing access while your subscription is active. Activation is optional. AI and phone usage is not included in the $197 monthly fee and is billed separately. See the AI receptionist details below.

   What is included

   A basic English-language inbound AI receptionist is included with your Foundation setup and ongoing access while your subscription is active. Activation is optional. One basic receptionist serves one business and one connected number, answering owner-approved business questions, capturing caller name, callback, and reason, and booking appointments using your connected calendar and availability. No minutes are included. No additional fixed AI subscription fee is included.

   Usage and billing

   AI and phone usage is not included in the $197 monthly subscription. Enabled AI tools are usage-based at the provider cost plus 50% (1.5x). For example, $10 of underlying AI usage is billed at $15. Phone-system charges, including number rental and calling, are billed separately at the provider charge plus 5% plus applicable taxes. No fixed per-minute all-in rate is quoted; model, voice, and phone costs vary. No minimum AI usage purchase or fixed AI subscription is included. No automatic usage charges arise merely from submitting onboarding interest. No undisclosed rate increase; customer approval is obtained before changing rates. Earned usage already consumed remains payable on cancellation. Unused prepaid balances are reconciled separately. Agency build work is not billed to the customer through Ask AI or AI Studio usage controls; those are configured for customer and sub-account user consumption only.

   Approval and limits

   Before activation, DIGIGEN supplies the applicable rates, a funding or top-up arrangement, and a customer-approved monthly AI spending limit. Usage rates, limits, and available stopping controls are agreed before activation, and any automatic cutoff is confirmed before customers rely on it. Phone charges are separate and not covered by an AI-only limit. Disabling the AI receptionist does not cancel your Foundation subscription. Cancelling Foundation ends connected hosted services at the existing agreed end-of-service date. No permanent free hosting, CRM, or phone service continues after cancellation.

   Timeline

   The 3-business-day ready-for-review guarantee covers the requested basic receptionist configuration once paid onboarding includes approved FAQ and greeting, authorized number and routing access, billing approval, and necessary consents. Phone number provisioning or porting and live activation depend on provider access and final approval, so live phone operation is not promised within three days. If you defer the optional AI receptionist, it does not delay your website, customer management, or webchat delivery or reset its clock.

   Limits and privacy

   The AI can misunderstand, so you review captured inquiries and maintain accurate approved information. It is not for emergencies or professional advice. You authorize number use and approved knowledge, and no card details, passwords, or medical data are collected in intake. The agent identifies itself as AI to callers. Required recording and transcription notices and consent are configured before live activation; terms acceptance alone is not caller consent. Caller contact details, inquiry content, and transcripts or recordings when enabled are processed through the platform and its relevant AI and telephony providers to deliver the service.

   Not included in this basic scope

   This basic inbound receptionist does not include outbound campaigns, live transfers, payment-taking, emergency service, custom integrations, complex routing, or multilingual service. Services beyond this basic scope are separately agreed and quoted.