Foundation service terms
These terms apply to DIGIGEN Business Foundation: website, customer management software, and webchat.
Ready for review in 3 business days, or we refund your setup fee.
Your website, customer management software, and webchat are covered. If we miss the deadline for reasons within our control, request a refund of your setup fee. If no usable subscribed service was delivered, you may also request a refund of your first monthly payment. Ordinary cancellation remains month-to-month with no cancellation fee.
After payment and complete onboarding.
Your purchase remains covered by the guarantee offered when you bought. Earlier purchases that included a setup-fee and first-month refund keep that protection.
01Subscription and cancellation
Your plan is month-to-month with no long-term contract and no cancellation fee. Email support@digigen.us before your next renewal to cancel. Future renewals stop, and service remains through your paid billing period unless a refund cancellation ends service earlier. Monthly fees already paid are not prorated for ordinary cancellation, except for applicable refunds, the guarantee, and rights required by law.
02Setup fee
The setup fee is refundable on request before the agreed initial setup is complete. Once your agreed website, customer management software, and webchat are configured, tested, and delivered for review, the setup fee is nonrefundable for a change of mind. This does not affect the 3-business-day setup guarantee or applicable rights required by law.
033-business-day guarantee
Once payment and your complete onboarding materials are received, we will prepare your agreed website, customer management software, and webchat for review within three business days. Ready for review means the agreed website, CRM, and webchat are configured and tested; final publication may depend on your approval or domain access. Business days are Monday through Friday, excluding U.S. federal holidays, using Eastern time. Customer delays in supplying required information or access, and customer-requested scope changes, may affect the timeline. If we miss the deadline for reasons within our control, email support@digigen.us to request a refund of your setup fee. The refund amount is the actual setup fee you paid, not the regular pre-discount price. The first monthly fee is not included in this setup guarantee when subscribed services are available. If no usable subscribed service was delivered, you may also request a refund of your first monthly payment. Ordinary cancellation remains month-to-month with no cancellation fee. Completing the work late does not remove an eligible refund under this guarantee.
04Revisions and edits
Your initial design includes two rounds of revisions within the agreed scope. You also receive one small website edit per paid month, and unused edits do not roll over. New pages, substantial redesigns, and extra functionality are quoted separately before any work.
05Ownership and export
You keep ownership of the materials you supply. Websites are built with HighLevel AI Studio. After setup is fully paid, you may request the available website source-code export. Package completeness, third-party licenses, and hosted dependencies are verified for each handoff. We do not promise one-click transfer, identical functioning elsewhere, unconditional standalone HTML, or free migration. The platform's software, CRM, chat, forms, automations, and hosting are subscription services and do not automatically transfer with code. New hosting and external integrations are arranged and quoted separately. You can request an available contact-data export before service ends.
06Support, refunds, and cancellation
For support, refund, or cancellation requests, email support@digigen.us. Our team reviews and handles these requests.
Ready for your review within 3 business days
The 3-business-day timeline starts once both successful payment and a complete onboarding brief with the required business details and assets have been received.
Questions about these terms?
support@digigen.us